SHIPPING & RETURNS

SHIPPING POLICY

Thank you for shopping with Watch Her Play. Here’s what to expect once you place an order.

Delivery time
Orders arrive within 10–17 business days of the date you place them. This is an estimate for the full journey from checkout to your door. Delivery dates aren’t guaranteed, and times can run longer during peak seasons, holidays and major sale periods.

Where we ship
We ship to [United States and Europe. If we don’t ship to your location yet, you’ll see that at checkout.

Shipping costs
Your final shipping cost is shown at checkout before you pay.

Tracking your order
When your order ships, we’ll email you a tracking number and link at the address you gave at checkout. Tracking updates can take a day or two to appear after the email arrives. Check your spam folder if you don’t see it.

Order changes
Please check your shipping address carefully before you pay. If something needs fixing, email us at hello@daomey.com as soon as possible and we’ll do our best to update it. We can’t change an address once your order has shipped.

Customs, duties and taxes (international orders)
International orders may be subject to import duties, taxes or fees charged by your country. These aren’t included in your order total and are the customer’s responsibility.

Delayed, lost or damaged orders
If your order hasn’t arrived after 17 business days, or it arrives damaged or incorrect, email hello@daomey.com with your order number and a photo if applicable. We’ll make it right.

RETURN & EXCHANGE POLICY

November 9, 2026 · Updated

At Watch Her Play, we are committed to providing high-quality products and reliable support. If you experience any issues with your order, please review the policy below and contact our support team for assistance.

For any return, refund, or order-related concerns, please contact us at hello@daomey.con. To help us process your request efficiently, please include:

Your order number
Photos or videos of the issue (if applicable)
A brief description of the problem

Return & Refund Request Timeframe

Customers may request a return or refund within 180 days after the order has been delivered. However, for issues related to:

Misprinted items
Damaged products
Defective items

Claims should ideally be submitted within 7 days of delivery to allow for faster investigation and resolution.

Return Process

Once your request has been reviewed and approved, our customer service team will provide the correct return address and return instructions. Please note:

Returns sent without prior approval may not be accepted.
Watch Her Play does not accept unauthorized returns.

We aim to review and process requests within 7 business days.

Conditions for Returned Items

Unless the item is defective or incorrectly produced, returned items must meet the following conditions:

Unused
Unworn
Unwashed
In original condition

Watch Her Play does not accept items that are:

Worn
Stained
Damaged due to misuse
Altered after delivery

Customers are responsible for return shipping costs. We do not provide Freight-To-Collect (FTC) return services.

Refunds

If your refund request is approved:

Refunds will be issued to the original payment method used for the purchase
Refunds will be processed in the original purchase currency

Please note that processing times may vary depending on your payment provider.

Non-Returnable Items

The following items are not eligible for return or refund unless there is a manufacturing defect or fulfillment error: